Support

Support by Email or Phone 051 391338

We utilise a support ticket system to support all our customers. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. To start a request a valid email address is required, when a support issue is started by phone we log your details and an email will be sent with the request details and replies.
Image of the Remote Support Icon
If we need to connect to your PC you will need to install our remote control software, if you already have the software installed you will see a green mouse icon , just click the icon and then click connect – you can then give the 4 digit code to our helpdesk.

1. Click Here to Create a Support Ticket

2. Click Here to Check Ticket Status

3. Download our Remote Control Software

4. View a video on how to install the software

5. FAQ and Procedures for our software systems

MASC Support Files and Videos

 

Click here to download our MASC brochure

 

Hardware Manuals & Software Updates

Janam

Aceeca

Printers

Older Hardware

Contact Information

Drop us a line or call and we'll discuss how we can help with your projects.

Handheld.ie
Waterford City Enterprise Centre
Waterford Business Park
Waterford

  • 051 391338
  • info@handheld.ie

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