RMA Process

You can download a copy of the RMA document from this link http://www.handheld.ie/dl/rma.doc

If you need to return hardware please complete the document and email it to support@handheld.ie. We will update the RMA number and it should accompany the hardware. Please ensure the hardware is wrapped and protected appropriately.

Inspection Fee
Item covered under warranty are not subject to an inspection fee. For all other items we charge an inspection fee which is detailed below per item sent for repair.  The charge is waived if the repair quote is accepted.

Aceeca Handheld – €40  Zebra Printer – €40 – Intermec – €75 – Janam – €90 – OKI – €40

Software / Data
As part of the inspection and repair service the unit may be reset and all data and program will be erased. We can attempt a data recovery if indicated above but this cannot be guaranteed.

Repair Process
Once the item has been received if we are able to repair the unit it will be returned within 5 working days. If we need to ship the unit back to the manufacturer it will take from 10-15 working days depending on demand.

Repair Warranty Period:
All units repaired by Handheld.ie shall carry a three months return to base warranty.

Contact Information

Drop us a line or call and we'll discuss how we can help with your projects.

Waterford City Enterprise Centre
Waterford Business Park

  • 051 391338
  • info@handheld.ie

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