Add New Staff Member – iService Tutorial

How to Add a New Staff Member

1. To add a new staff member first log in to the iService system.
2. From the homepage, click on the “Admin panel” button at the top right of the screen. (See Screenshot)

Main Menu with Admin Button Highlighted

3. On the admin panel click on the “Staff” tab. (See Screenshot)

Staff Tab Screenshot

4. Here you will have a list of current staff members if any. There is also an “Add New Staff” button on the right hand side of the screen. Click this to add a new Staff Member. (See Screenshot)

Add New Staff Member Button

5. Here you can fill out the new staff members details in the fields provided. The “account type” option allows you to set whether the staff member is an admin or not. If the option is set to admin then this staff member will be able to access the administrator options for the iService system. If it is set to staff then they will only have staff options such as opening and replying to tickets.
6. When all the relevant details are filled in, click the “Add Staff” button at the bottom of the screen to create the new staff member.

Watch the Add a New Staff Member Video

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