To use this help system the computer must have IE 4 or above installed. When trying to upgrade the IE from windows 95 PC's with IE 3 or no explorer installed you can get the error message "some components could not be installed".
There are a number of fixes to this problem on the microsoft web site however the following has proved the most effective.
1. Locate and rename the following files in the c:\windows\system directory
2. Restart the computer and try the install process. We have found the eircom IE setup located on the CD in the folder ie5/dialup/is5setup.exe to be the easiest to install.
3. When you reboot the system may try and sign you up to eircom site, if this is not required then open exploer and select program files / internet explorer. A folder called signup will exist in this directory, rename this folder to Old_signup and reboot the computer.
You should now be able to use the help system.